Norwich Parks Tennis Terms and Conditions

Please read and understand the following, if you are unsure of any points please contact us via email at [email protected] or reach out to use via LiveChat.

Booking Rules and Notices

Booking

• Courts must be booked before you enter the courts
• Courts must be cancelled if not used, even in the event of poor weather
• You can book 2 hours at a time, if you require longer for a special event you will need to gain permission by emailing [email protected] in advance
• Members play at their own risk and are encouraged to play tennis with care and consideration, keeping their own safety and the well-being of fellow members in mind at all times.
• Courts can be booked 2 weeks in advance
• Only members of your household are permitted to use your login details or PIN code

Cancelling your booking

• If you wish to cancel a booking you must cancel it via your account (my bookings) or the confirmation email.
• Cancellations made within 24 hours of the court booking will not be eligible for a refund or transfer.
• Bookings cancelled via your account with over 24 hours notice will be refunded automatically. No cash refunds will be given. A refund will be applied to the card which was used at the time of booking (it may take up to 10 working days for this refund to show on the payment method).

Playing on the courts

• Clean and non marking trainers must be worn
• Take care when the courts are wet or icey as the courts will be slippery
• No bikes, skateboards or scooters are permitted on the tennis courts
• Be careful not to spit out chewing gum on the tennis courts
• Smoking and alcohol is not permitted on the tennis courts
• No ball baskets are to be used on the tennis courts
• Respect other users of the courts considering your language and keep your t-shirt on. Players should comply with the principles of Respect and Fair Play, both on and off the courts.
• Only tennis can be played on the tennis courts, all other activity is forbidden
• Please vacate the court promptly, taking all your rubbish and closing the gate behind you.
• Our staff have the right to ask any person mis-using, or behaving anti-socially on the courts to leave
• Only National Tennis Association (NTA) recognised coaches will be allowed to coach on the courts paid or un-paid, we ensure that qualification, first aid and safeguarding checks have been completed
• You must book a court online before playing – if someone is playing on the court when you arrive use your booking confirmation as proof or use another court if available. If you have any problems contact us via LiveChat during office hours (Mon-Fri 10am-5pm).

Playing on the courts

• Clean and non marking trainers must be worn
• Take care when the courts are wet or icey as the courts will be slippery
• No bikes, skateboards or scooters are permitted on the tennis courts

Membership Terms and Conditions can be found by clicking here.

NTA reserve the right to amend the terms and conditions for the tennis courts at any time in the interest of protecting the courts and members.

NTA reserve the right to cancel any membership of any person who does not abide by the terms and conditions

NTA reserve the right to cancel bookings at their discretion. An email will be sent to the member notifying them.

NTA reserve the right to pre-book the Courts for coaching, events, competitions and maintenance.