FAQs

When are the courts open?

  • The parks will be open in line with our booking system in conjunction with the Norwich City Council opening/closing times, please refer to their website for details.
  • Eaton Park gates will not be closed so you are able to play under lights even when the park is closed
  • You can find our guide on how to book a court by clicking here.

How do I purchase a membership?

  • Please visit our Membership web page. Payment is made online and the charge is £35/£65 for 12 months for our Annual Play Pass membership and between £5 - £9pm for a monthly membership. 

Do I have to be a resident of Norwich or become a member to book courts?

  • No, anyone can purchase a membership and make a court booking.

I only want to play once or twice, what can I do?

  • We offer a pay and play option charged at £6 per hour per court. Simply register, visit our court booking page and pay for your court hour and enter the access code detailed on your confirmation email at the gate. During the times that the floodlights are in use there is an extra charge for courts that are floodlit.

Do I get a membership for each person in the household?

  • If you are booking courts you will only need 1 membership. If you're interested in attending our Club Sessions, each attendee must have a Club Pass membership.

Once I have a membership do I still have to pay court fees?

  • No. The courts themselves will be free, however floodlight use is charged separately.

Once I have a membership do I have to book the courts that I want to use?

  • Yes. You will still need to book courts using the online booking system.

Once I have booked my court, how do I get access? 

  • Once you have booked your court you will receive your booking confirmation. Your booking confirmation will include a PIN which you can then enter into the keypad at the access gate at the courts. The PIN will be active 10 minutes before the booked session.

How many sessions can I book per day?

  • Members and non-members may make one booking up to two hours per day.

Can I purchase a membership for coaching purposes?

  • Only professional National Tennis Association coaches are authorised to deliver coaching activities on the courts. The membership and the pay and play rates are not permitted for this purpose.

If I have purchased a membership, am I tied into a contract?

  • No. If you purchase an Annual Play Pass you initially pay for 12 months membership and if you want to carry on using the courts after that you can pay for each year's renewal as you go. Monthly memberships can be cancelled at anytime and you can refer to our membership terms and conditions for more information.

If I have purchased a membership, when does it start?

  • The membership will be activated when you register your email address and create a password for your online account. Monthly memberships are renewed automatically every 14th of the month.

Am I entitled to a concessionary rate if I am in receipt of benefits?

  • There are no concessionary rates.

What happens if I purchase a membership part way through the year? Is there a reduced fee? 

  • There is no reduced fee for annual memberships, from the time you activate your account that is when your 12-month membership starts. For monthly memberships you will be charged a pro-rated fee until the 14th when you will be charged the full membership fee on a monthly basis unless you cancel.

Once I have joined can I stop it part way through the 12 months?  

  • For annual memberships Once you have joined and paid for your membership this will run for 12 months. Monthly memberships can be cancelled at any time. Part refunds are not issued for any reason.

Can I hire equipment?

  • Unfortunately we do not offer that facility.

Can I cancel a booking I have already made?

  • If you wish to cancel a booking (for example due to ill health or not being able to attend) you must cancel it via your account (my bookings) or the confirmation email.
  • Cancellations made within 24 hours of the court booking will not be eligible for a refund or transfer. 
  • Bookings cancelled via your account with over 24 hours notice will be refunded automatically. No cash refunds will be given. A refund will be applied to the card which was used at the time of booking (it may take up to 10 working days for this refund to show on the payment method.)

If I see damage to the courts or anti-social behaviour who should I report this to?

  • If you notice the courts are damaged or unsafe  please contact our office.
  • If you witness anti-social behaviour on courts and feel unsafe contact the police on 101 or 999 in case of emergency.

If you have any questions about court bookings, please contact Karen, head coach, at 07909 730836 or [email protected]

Membership Terms and Conditions can be found by clicking here.

For full terms of use click here.

NTA reserve the right to amend the terms and conditions for the tennis courts at any time in the interest of protecting the courts and members.

NTA reserve the right to cancel any membership of any person who does not abide by the terms and conditions